Last Updated: March 23, 2026

We stand behind our premium smart home tech like the KERUI 5K PTZ camera with a hassle-free 30-day money-back guarantee on unopened products.

Return Eligibility

• 30-Day Window: Returns accepted within 30 days of delivery for unused items in original packaging with all accessories.
• Defective/Damaged: 14-day replacement for faulty products (e.g., motion tracking issues)—contact support first.
• Not Eligible: Opened electronics, custom items, clearance sales, or shipping costs.

Return Process

1. Email support@veluxtrade.shop with order #, photos of issue/packaging, and reason.
2. Receive prepaid label within 24 hours (US) or instructions (international).
3. Ship back within 7 days—item must arrive unopened.
4. Refunds issued to original payment within 5–10 business days post-inspection.

Refund Details

• Full Refund: Eligible unopened items (product cost only).
• Exchanges: Available for same-item replacements on defects.
• Partial Refunds: Restocking fee (15%) may apply for opened non-defective items.
• International: Buyer pays return shipping; duties non-refundable.

Warranty Returns

5-year VeluxTrade warranty covers defects beyond 30 days—repairs/replacements free (shipping extra after year 1).

Questions? support@veluxtrade.shop