Last Updated: March 23, 2026

Find answers to common questions about shopping smart home tech like our KERUI 5K PTZ cameras at veluxtrade.shop.

General Questions

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay via secure Stripe/PayPal gateways. No cryptocurrency.

Do you ship internationally?
Yes, to 100+ countries with priority US shipping. See our Shipping Policy for rates and times.

Is my data secure?
Absolutely—SSL encryption, PCI-compliant payments, and GDPR/CCPA-compliant privacy practices protect your info.

Orders & Shipping

How long until my order ships?
In-stock items process within 24-48 hours (M-F). US delivery: 5-10 days standard. Track via email link.

What if my package is lost or delayed?
Contact support with tracking #. We’ll reship or refund after carrier investigation (20 days US).

Can I cancel or change my order?
Requests within 12 hours of purchase. After shipment, see Returns Policy.

Products & Compatibility

Do your smart cameras work with Alexa/Google Home?
Yes, KERUI cameras integrate with Tuya/Smart Life apps and Alexa. WiFi 2.4GHz required; setup guide included.

What’s your warranty?
5-year VeluxTrade warranty + manufacturer coverage. Covers defects, not misuse.

Are products brand new?
100% authentic new-in-box from official suppliers. No refurbished or gray market.

Returns & Refunds

What’s your return policy?
30-day money-back on unopened items. Defective? 14-day replacement. Details in Returns Policy.

How do I return an item?
Email support@veluxtrade.shop with order # and photos. Prepaid US label provided.

Are shipping costs refunded?
No, but free return shipping on defects within 30 days.

Account & Support

How do I create an account?
Optional—guest checkout available. Save for faster reorders and tracking.

Wholesale/bulk orders?
Email wholesale@veluxtrade.shop for custom pricing on 5+ units.

Contact support?
Email support@veluxtrade.shop (replies <24 hours). No phone line—chatbot coming soon.

Still have questions?
Email us at support@veluxtrade.shop. We’re here to help!